FAQ

What is our wig/cap size?


Our wigs are all free size (standard), with an adjustable belt on the cap for your adjustment and comfort. Size is seldom a problem, as the adjustable caps will fit over most wig users.

What fibre/material is used?


For synthetic wig items, quality Japanese fibres, Kanenkalon and Toyokalon, are used to give lustre, a soft touch and natural look. Otherwise, good grade human hair is used in human hair products for even more versatility and durability.

How do I put on my wig?


An easy way is to secure your own hair with a wig cap. Give your wig a gentle shake. Loosen the hooks on the adjustable belt in the back of the wig as you can resize later. See How To’s for details.

How do I style my wig?


You can use a brush or your fingers if it is a curly style. Your wig comes in a basic style but the looks you can achieve through styling are endless. For example, if you want extra volume or height, try teasing or back combing.

Can I use regular styling products on my wig?


Yes, use a moderate amount and style as like it’s your own hair for the look you desire.

How often do I wash my wig?


It largely depends on the individual – for example, do you wear it outdoors (dust, sweat etc) or indoors?  In general, we recommend a wash after wearing it around 10 times.

What is a Monofilament Wig?


Either the parting or the crown area of our monofilament wigs is hand-tied with hair/fibre to the base net, giving a superiorly natural look just like your own hair and extra comfort.

How long will it take to receive my order?


Approximately 10 business days. Your purchase will be sent by DHL, EMS or FedEx. A delivery confirmation with a tracking number will be emailed to you once your order is dispatched, so you can track down the delivery.

How do exchange an item or request for a refund?


Only defeated items may be exchanged or returned for a refund within 7 days of the date of receipt of parcel. Returned merchandise must be in new condition, not worn or altered. Exchanged orders will be delivered to you free of charge. We will also cover return shipping costs.

An email confirmation will be sent to you upon receipt of any returned items. To exchange or return an item, please email us for an authorization code BEFOREHAND. This authorization code must be clearly marked on the outside of the shipping box or the package will not be accepted!

NOTE: Refunds may take up to 21 days to process. Refunds will be given at the discretion of the Company Management.

What do I do if I can't remember My Password?


For security reasons, Wigswigs4you.com requires a password for signing-in to your account. If you have forgotten your password, please click on Forgot Your Password? below Sign In. You will be asked for your login e-mail address to retrieve your password. Your password will be emailed to you within one hour.

Can I cancel a pending order?


An order can only be cancelled prior to shipping. A handling charge of $10.00 will be charged.

Why was my credit card declined?


A number of things can cause this to happen, such as an incorrect card number or an incorrect expiration date.

Please do input information again or try with another card if available.

Free Wig Cap
Free Wig Cap
A wig cap will be provided, free of charge, per wig purchased for your convenience!
See our Wear & Care tips
Colour Chart
Promotion Code
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